I want to make a change to my order, what can I do?
Please email our Customer Care team as soon as possible, if your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.
I forgot to enter my discount code, can you add it in?
Once an order has been made we cannot add/amend discount codes or refund partial amounts. Good news is you can always use it next time.
I’ve entered my shipping address wrong – how can I change it?
Please contact Customer Care right away, if your order hasn’t been shipped we can change your shipping labels however, if it’s too late you will need to get in touch with our shipping services to redirect your parcel.
What is the status of my order?
Once your item has been shipped please allow up to 48 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact Customer Care.
What currency can I shop in?
You can view and checkout in any of the below currencys. If you local currency is not listed then you can checkout in any currency.
|Australian dollar (AUD)|
|Canadian dollar (CAD)|
|Denmark Krone (DKK)|
|Hong Kong dollar (HKD)|
|Japanese yen (JPY)|
|New Zealand dollar (NZD)|
|Pound sterling (British pound) (GBP)|
|Singapore dollar (SGD)|
|United States dollar (USD)|
What if my currency is not on the list?
Not to worry, if your local currency is not on the above list you can simply checkout in any currency and your bank will automatically convert and charge this in your local currency for you!
What is your retuns policy?
If you have any further questions please email us at firstname.lastname@example.org