Why do you have waitlist products?
We have chosen to introduce waitlist products to our store to become more sustainable.
How is this sustainable?
By introducing waitlist products this allows us to produce an accurate number of each product, reducing the amount of excess inventory.
What is your overall aim?
We aim to contribute to the reduction of waste in the fashion industry. 4% of the world's waste each year comes from off-cuts from the production process, 92 million tons, which is more than toxic e-waste.
I have a discount code, can I use this on sale items?
No, additional discounts can not be applied to items that are on sale.
I want to make a change to my order, what can I do?
Please email our Customer Care team as soon as possible, if your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.
I forgot to enter my discount code, can you add it in?
Once an order has been made we cannot add/amend discount codes or refund partial amounts. Good news is you can always use it next time.
I’ve entered my shipping address wrong – how can I change it?
Please contact Customer Care right away, if your order hasn’t been shipped we can change your shipping labels however, if it’s too late you will need to get in touch with our shipping services to redirect your parcel.
What is the status of my order?
Once your item has been shipped please allow up to 48 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact Customer Care.
What currency can I shop in?
We support, browsing and checking out in many currencies. You can select your currency in the footer of our website.
What if my currency is not on the list?
Not to worry, if your local currency is not on the above list you can simply checkout in any currency and your bank will automatically convert and charge this in your local currency for you!
What is your retuns policy?
If you have any further questions please email us at email@example.com