Careers

THANK YOU FOR YOUR INTEREST IN JOINING OUR TEAM!

We currently have the following roles available: 

 
AUCKLAND

Customer Service Representative

Are you highly organised and a great communicator who has an obsession with customer satisfaction?  Are you also interested in fashion?  If so, this is the perfect opportunity for you.  This role acts as a key player in our customer care team on an international level.  This role involves providing customer support through various platforms including via phone, email and social media, maintaining a high level of service awareness at all times, providing solutions to address customer issues in a timely and effective manner, managing customer returns and providing overall support to our team as required.  The position is located at SHEKOU's HQ in AucklandNew Zealand.

 

Required skills and knowledge:

  • Exceptional communication skills including the ability to clearly and concisely communicate in writing and speech
  • Must be confident taking calls
  • Must be resourceful and think proactively to anticipate customers needs and avert future issues
  • Highly organised ability to multitask and attention to detail
  • Previous customer service experience, particularly customer service via phone, is beneficial but not required.

 To apply, please email:

1. Please email your CV and cover letter to info@shekouwoman.com with Customer Service Representative in the subject line
 
 
Japanese Brand Manager
With our ongoing expansion into the Japanese market, our New Zealand team based in Auckland are searching for a dynamic, innovative and well-rounded brand manager to help drive brand equity through building brand awareness and education in our exisiting Japanese market.
Key Responsibilities:  

 

  • Implementing and executing Shekou’s marketing strategy in the Japanese market 
  • Work closely with the content/design team to decode the experience uniqueness to marketing communication message.
  • Japanese marketing campaign initiation based on markets’ needs understanding
  • Identifying and executing partnerships with relevant Japanese influencers and notable people
  • Translation where required 
  • Drive brand campaigns from idea to execution in the Japanese market (social, digital, PR, events, brand partners, collaborations)
  • Interface with the product team to identify key products and seasonal trends
  • Customer service in Japanese as required 
 
 

Do you have what it takes?

 

  • Bachelor’s degree and above, in marketing, branding, business or other relevant area is highly beneficial though not necessary
  • Minimum 1 years’ of marketing experience 
  • Proven record in marketing, especially branding capability including both online and offline and demonstrated presenting skills
  • A good understanding of the Japanese market
  • Good written and oral English and Japanese skills (native Japanese speaking is preferred or a similar ability)

 

This is a full time permanent role based in our Auckland location.   You must be in Auckland or willing to relocate. 

 To apply, please email:

1. Please email your CV and cover letter to info@shekouwoman.com with Japanese Brand Manager in the subject line