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Returns Policy

We understand that purchasing items online don’t always go as planned, Shekou Woman offers a store credit when an item is returned. We do not offer refunds. Please read through our returns policy carefully as they are accepted upon your purchase here at Shekou Woman. Returns must be returned to us within 14 days of receiving your item (UPDATE - Due to COVID-19 postage delays we understand that returns will take longer than usual to be delivered to us. Thus we have extended our returns time to 60 days from receiving your item.) If your purchase contained a promotional or free items these items must be included within the return.  Please note: we provide credit notes only, no refunds. Once we receive your return, please allow 2-5 days for your return to be processed and then you will receive an email with the details of your store credit.  Shekou Woman has the final determination in all disputes, as per Consumer Law.  Shekou Woman will meet all of it's obligations under New Zealand Consumer Law.

If you require a replacement size or alternative item/s, you will need to place a new order with your store credit provided. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock. 

 

RETURNS FORM

You can download our Returns Form HERE.

 

TERMS OF EXCHANGE

The item/s must be in original condition and in the original packaging.  Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/or smell of perfume or body odour.

Item/s must not have been worn, washed or altered in any way. Shekou Woman has the rights to deny any item/s that aren't returned in their original condition or smelling of body odour/perfume and it will be returned to the customer.

Pierced jewellery, hair accessories, lingerie cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene sticker has NOT been removed. 

PLEASE NOTE: 

If any garments are returned that breach our returns policy, you will be invoiced for shipping costs to have these garments returned to you. Shipping costs from New Zealand are high, if you are not willing to pay these return fees, garments will be donated as we are unable to resell these.

Phone Cases are made from Glass. Our packaging is designed so cases will not break in transit. However, these can be easily broken when removing the case from your phone. Please be mindful of this as you will not be issued a refund for this. 

The item/s must be returned to the address provided by Shekou Woman before the credit is processed. Our returns address is stated on our returns form, please make sure to return it to this exact address, if it is shipped to any other address we will be unable to accept the return. The cost of the original freight and return to the warehouse will not be reimbursed or refunded as mentioned under the International Consumer Law. If the package does not reach us safely we will not be able to issue the refund. We recommend sending with a postal service with tracking to avoid any issues.

Please note that differences in colour may occur due to variable factors including:  the background colour, the lighting, and different computer monitors.   Differences in colour not within the controllable range are not a quality issue.

 

FAULTY ITEMS

If you receive a faulty product, you can email info@shekouwoman.com for the product to be fixed under the Consumer Guarantees Act (CGA). If a product fault is minor and can be fixed, Shekou can choose to repair the item, replace it, or refund your money.  

But if the fault is major, it’s your choice whether you opt for a replacement or refund. A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.

Please note that differences in colour may occur due to variable factors including:  the background colour, the lighting, and different computer monitors.   Differences in colour not within the controllable range are not a quality issue.

 

WHY WE CAN'T EXCHANGE FOR SIZE/STYLE

Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside. Once you have been issued with a store credit, you can repurchase your preferred size/style if it is available.

 

COST OF RETURNS

The shipping cost incurred by the customer for returning item/s are NOT covered or reimbursed by Shekou. Subject to our obligations under the International Consumer Law for any return you will be responsible for shipping charges.

 

 

CANCELLATION POLICY

No cancellations, changes or refunds can be made once an order has been placed and payment has been processed. 

 

ORGANISING A RETURN

If you've met the above requirements please return your item/s with your returns form to the provided address on the form within 14 days. We will not be held liable for any item/s returned to a location other than the one we provide. We cannot process returns for online orders at any of our stores.

We try our hardest to turn your returns around as quickly as possible.

Please allow 2-5 business days for your return to be processed and for us to email you with your store credit. All store credits will be sent via email so please be sure to double check your email address.

 

REFUND POLICY

We do not have to give a refund if you change your mind about a purchase
— so please choose carefully.   The sale is final unless the item breaches a guarantee under the Consumer Guarantees Act, as such we will provide a remedy as required by the Consumer Guarantees Act.

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