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SHIPPING POLICY

SHIPPING & DELIVERY  

COVID-19 UPDATE: Both our standard and express shipping options are being shipped out and being delivered worldwide!

We highly recommend selecting our DHL EXPRESS option due to global COVID-19 postage delays affecting all standard postage lines.

Express lines are experiencing less delays thus we highly recommend opting for this option if you want your order to arrive faster. You are more then welcome to still order via our standard shipping option if you are happy to wait for your order to be delivered but please know that this will take longer than usual to be delivered and we are unable to change the shipping method once it has been shipped.


 SHIPPING SERVICES - WORLDWIDE
Rate name Conditions Cost
DHL Express 1-5 working days $150.00 and up Free
DHL Express 1-5 working days $50.00–$149.99 $14.95
DHL Express 1-5 working days $0.00–$49.99 $19.95

Worldwide Standard Shipping 4-15 working days 

(experiencing COVID-19 delays)
$100.00 and up $4.95
Worldwide Standard Shipping 4-15 working days 
(experiencing COVID-19 delays)
$50.00–$99.99 $7.95
Worldwide Standard Shipping 4-15 working days 
(experiencing COVID-19 delays)
$0.00–$49.99 $9.95

 


 PROCESSING TIME

All orders will be packaged and shipped within 2 business days. (This excludes orders that contain a waitlist item). Please note, our estimated shipping times do not include our processing time.

We cannot guarantee that you will receive your package within the expected time frame as estimated shipping times are used as a guide only.  Shekou Woman can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly.  If your item hasn't had a tracking update for 12 or more days please email info@shekouwoman.com and we can file an investigation for your parcel. Please note, during busy, sale and promotional times we can often have small delays.


  WAITLIST

A waitlist item is a product listed on our website that you can purchase before its ready to ship. Once the item becomes available in our warehouse, it will ship out!

Important reminder: If you purchase a waitlist item along with other items, we will not ship out the full order until the waitlist item is available.

We recommend purchasing the waitlist item on its own, unless you're willing to wait for the entire order!


 PLEASE NOTE

Express shipping to most countries is shipped via DHL Express, DHL do not deliver to PO Boxes so please enter in a house / apartment address at checkout. If you enter a PO Box address or if DHL class your address as remote / can't deliver to it then we will automatically ship your order via our standard shipping that can deliver to your address.

When checking out, to avoid potential shipping delays please enter your shipping address in your local language.

New Zealand based customers can order from our New Zealand site shekouwoman.co.nz that ships from Auckland, New Zealand with a 1-2 day shipping time New Zealand wide. Due to New Zealand having very limited international shipping options available, to keep our international shipping costs as low as possible and in alignment with our sustainability policies - to mininise our carbon footprint, we have set up warehouses in centralised international locations.  All standard shipping orders are shipped from Shenzhen. All express shipping orders are shipped from Hong Kong. 

Like any international brand, parcels may be subject to customs/import fees upon arrival in your country. Upon placing your order with us you agree to pay any fees that your government may charge. Shekou will not be liable for any fees and we will not be able to refund/reship any parcels that are returned to sender by customs if the customer refuses to corporate with their local customs.


REMOTE LOCATIONS

SHIPPING

(2-15 BUSINESS DAYS) $19.95 USD

Please note that standard shipping is not available to the below locations. We still ship to the below locations but via a separate shipping method. If your country is not on the list below then your rates and shipping times are as above.

Africa, Afghanistan, Azerbaijan, Iran, Iraq, Tajikistan, Turkmenistan, Yemen,  Andorra, Estonia, Faroe Islands, Mauritania, Mauritius, Montenegro, North MacedoniaRomania.