COVID-19 UPDATE: Due to COVID-19 postage delays we understand that returns will take longer than usual to be delivered to us, thus we have extended our returns time to 60 days from receiving your item.
We understand that purchasing items online don’t always go as planned, Shekou Woman offers a store credit when an item is returned. We do not offer refunds.
Please read through our returns policy carefully as they are accepted upon your purchase here at Shekou Woman.
Shekou Woman has the final determination in all disputes, but will meet all of it's obligations under consumer law.
Returns must be returned to us within 14 days of receiving your item. If your purchase contained a promotional or free item these items must be included within the return.
TERMS OF EXCHANGE
The item/s must be in original condition and in the original packaging. Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/or smell of perfume or body odour.
Item/s must not have been worn, washed or altered in any way. Shekou Woman has the rights to deny any item/s that aren't returned in their original condition or smelling of body odour/perfume and it will be returned to the customer.
Pierced jewellery, hair accessories, lingerie cannot be returned for health and hygiene reasons. Swimwear can only be returned if the hygiene sticker has NOT been removed.
PLEASE NOTE: If any garments are returned that breach our returns policy, you will be invoiced for shipping costs to have these garments returned to you. Please be mindful of this and if you aren't sure whether or not your return meets our criteria, please contact our customer care team. If any return shipping costs are left unpaid, the items will be donated after 30 days.
The item/s must be returned to the address provided by Shekou Woman before the credit is processed.
Our returns address is stated on our returns form, please make sure to return it to this exact address, if it is shipped to any other address we will be unable to accept the return. The cost of the original freight and return to the warehouse will not be reimbursed or refunded as mentioned under the International Consumer Law. If the package does not reach us safely we will not be able to issue the refund. We recommend sending with a postal service with tracking to avoid any issues.
If you have received a faulty item please return this to us. All items will be assessed upon the return and deemed faulty by Shekou Woman. Faulty items do not include those that have already been worn. If your item is deemed faulty we will send you a replacement. You will be sent the same item in the same size and colour that you originally ordered. We only offer replacements for manufacturing faults, faults that have occurred as a result of trying on the garments are not acceptable under any circumstances i.e. splits on the seam.
Please note that differences in colour may occur due to variable factors including: the background colour, the lighting, and different computer monitors. Differences in colour not within the controllable range are not a quality issue.
WHY WE CAN'T EXCHANGE ITEMS?
Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock upon the items return nor can stock be reserved or put aside.
COST OF RETURNS
The shipping cost incurred by the customer for returning item/s are NOT covered or reimbursed by Shekou Woman. Subject to our obligations under the International Consumer Law for any return you will be responsible for shipping charges.
ORGANISING A RETURN
If you've met the above requirements please return your item/s with your returns form to the provided address on the form within 14 days. We will not be held liable for any item/s returned to a location other than the one we provide. We cannot process returns for online orders at any of our stores.
We try our hardest to turn your returns around as quickly as possible.
Please allow 2-5 business days for your return to be processed and for us to email you with your store credit. All store credits will be sent via email so please be sure to double check your email address.
No cancellations, changes or refunds can be made once an order has been placed and payment has been processed.